Cancellation and Refund Policy
Depending on when you cancel, you will receive a partial or full refund. The refund amount will be deducted from the original payment for any service charges, including booking fees and payment processing fees.
| Cancellation time | Refund Instructions |
|---|---|
| More than 48 hours before departure | 100% of the payment amount can be refunded,However, a USD 10 booking fee and a 5% bank fee will be deducted.. |
| Between 24 and 48 hours before departure | 50% of the payment amount will be refunded,A $10 booking fee and a 5% bank fee will be deducted.. |
| Less than 24 hours before departure or last-minute orders | Orders placed within 2 hours of the pick-up time are non-refundable. |
How to cancel
More than 24 hours before departure, you can call (657) 522-0777 Or contact customer service online to cancel the order. Please contact as soon as possible to avoid unnecessary charges.
Refund Processing Time
Once your refund request is approved, we will Within 36 hoursSubmit for processing (excluding weekends and federal holidays). Time to deposit depends on customer's bank or credit card company.
Luggage and Personal Items
Please choose the appropriate vehicle type according to the amount of luggage. Exceeding the standard may incur additional fees or affect service arrangements. Please keep your valuables with you. The company does not assume responsibility for loss or damage.
Flight delays or cancellations
If your flight is changed, please notify us as soon as possible. Failure to notify us in time may be deemed as automatic waiver of service and the fee will not be refunded. We will try our best to assist in the adjustment, but there is no guarantee that it will be successful.