Welcome to visit pickupway.com("This Website"). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information, and your related rights. PickupWay is a customer service brand of Carming INC, providing ground transportation and pick-up services.

1. Information We Collect

• Device information: including browser type, IP address, time zone, operating system, device type, etc.
• Cookie information: Used to identify users and improve user experience. You can access www.allaboutcookies.org learn more.
• Browsing history: including the pages you viewed, search keywords, access paths, duration of stay, etc.
• Order/form information: including name, contact number, email, pick-up and delivery location, trip time, and other service-related information.

II. The technology we use

• Cookies: Used to store small data files to identify users and their preferences.
• Log files record website activity, such as access time, IP address, browser type, and pages visited.
• Pixel tags/web beacons: used to understand website usage, analyze results, and optimize service experience.

3. Purpose of Information Use

• We provide, arrange, and optimize our pick-up and drop-off services.
• Processing orders, payments, customer support, and after-sales service.
• Send order confirmations, driver information, trip reminders, service changes, and other necessary notifications.
• Identify potential risks, prevent fraud, and ensure platform security.
• Analyze user behavior to improve website performance, service processes, and customer experience.

4. Payment Method

We accept the following payment methods: credit card, WeChat Pay, Alipay, etc. The specific payment method will be displayed on the checkout page. All payment information is transmitted through a secure, encrypted channel and processed by a third-party payment service provider.

5. SMS communication

By submitting an order, filling out a form, requesting a quote, contacting customer service, or otherwise providing your mobile phone number and explicitly agreeing to receive SMS messages on this website, you consent to receive SMS notifications from PickupWay. These SMS messages may include, but are not limited to, order confirmations, driver information, trip reminders, payment status, service updates, and other important notifications directly related to your service request.

Message frequency varies. The frequency of SMS messages will vary depending on your order status, service progress, and customer service communication needs.

Some text messages may be sent automatically. Depending on your mobile carrier, text message and data charges may apply. PickupWay is not responsible for delays, omissions, or undelivered text messages caused by carrier, network failures, or equipment problems.

You can unsubscribe from SMS at any time by replying "STOP" or getting help by replying "HELP". You can also contact us via email. [email protected] Or call +1 (626) 703-8888 Contact us.

VI. Information Sharing

• Payment processing: When processing payments, we may disclose necessary information to payment service providers.
• Service fulfillment: To the extent necessary to complete pick-up and drop-off services, order arrangements, customer notifications, or technical support, we may share necessary information with service providers bound by confidentiality obligations.
• Analytics tools: We may use analytics services to understand website visits and usage in order to improve the website experience.
• Legal Compliance: We may disclose necessary information as required by law, or in response to court orders, enforcement requests, legitimate investigations, or to protect our legitimate interests.

usWe will not sell or share your phone number or personal information with third parties, affiliates, or partners for marketing or promotional purposes.We share relevant information only when necessary to provide the service, and only to the extent required to complete orders, arrange pick-up and drop-off, process payments, send necessary service notifications, or fulfill legal obligations.

Under no circumstances will mobile opt-in data or consent information be shared or sold to third parties for marketing or promotional purposes.

VII. Behavioral Advertising and Opting Out

We may use some non-sensitive website usage data to optimize website content and service presentation, but we will not sell your mobile phone number or SMS consent information for advertising and marketing purposes. If a third-party platform provides advertising preference settings, you can manage your advertising settings through the relevant platform.

• Facebook
• Google
• Digital Advertising Alliance Exit

8. Do Not Track Mechanism

When your browser sends a "Do Not Track" signal, we will not automatically change our data collection behavior, but you can still restrict cookies or other tracking technologies through your browser settings.

IX. Privacy of Minors

This website is not intended for independent use by individuals under the age of 18. If you are a parent or guardian and believe that a minor has provided us with personal information without permission, please contact us and we will take appropriate measures after verification.

10. Itinerary Records and Safety

To ensure service quality, safety management, and dispute resolution, some vehicles or drivers may use dashcams or other safety-related recording tools. These records will only be used for safety, service support, complaint handling, or legal compliance purposes.

Unless we obtain your explicit permission in advance, we will not use content containing your personally identifiable image, voice, or personal information for public advertising or commercial presentation.

XI. Data Retention Period

We retain your personal information only for a reasonable period necessary to achieve the purposes described in this policy. Certain order, payment, customer service, and compliance-related information may be retained for longer periods due to legal, tax, audit, dispute resolution, or record-keeping requirements.

12. Data Deletion Request

You have the right to request access to, correction of or deletion of your personal data to the extent permitted by applicable law. You can submit your request through the following methods:

• Send email to [email protected], please indicate "Data Deletion Request" in the email title.
• Call the customer service hotline:+1 (626) 703-8888.

We will make reasonable efforts to authenticate and process your request upon receipt, except for information that is required or permitted to be retained by law.