Welcome to visit pickupway.com(the “Website”). This Privacy Policy explains how we collect, use, store and protect your personal information, as well as your related rights.

1. Information We Collect

• Device information: including browser type, IP address, time zone, operating system, device type, etc.
• Cookie information: used to identify users and improve user experience. For more information, please visit www.allaboutcookies.org.
• Browsing history: including the pages you viewed, search keywords, access paths, duration of stay, etc.
• Order/form information: including name, contact number, email address, pickup and delivery location and time, etc.

2. Technology used

• Cookies: Used to store small data files to identify users and preferences.
• Log files: record website activities, such as access time, IP, etc.
• Pixel tags/web beacons: track usage and conversion results.

3. Purpose of Information Use

• Providing and optimizing our transfer services.
• Identify potential risks and prevent fraud.
• Analyze user behavior to improve website performance.
• Carry out marketing activities such as personalized advertising, SMS/email promotion, etc.

4. Payment Method

We accept the following payment methods: credit card, WeChat Pay, Alipay (processed by Stripe). All payment information is transmitted via a secure encrypted channel and processed by a third-party payment platform.

5. SMS communication

When you submit an order, fill out a form, or provide your mobile phone number on this website, you consent to receive text message notifications from PickupWay, including but not limited to order confirmations, driver information, trip reminders, payment status, and important service-related notifications. Text messages may be sent via an automated dialing system.

You can unsubscribe at any time by replying "STOP" to unsubscribe, or "HELP" to get help. You can also email [email protected] Or call +1 (657) 522-0777 Contact us to unsubscribe.

VI. Information Sharing

• Payment processing: For example, Stripe processes credit card, WeChat, and Alipay payments.
• Analytics tools: such as Google Analytics (please visit the Google Privacy Policy for more details).
• Legal compliance: such as responding to court orders and law enforcement requests.

VII. Behavioral Advertising and Opting Out

We may use your information to display personalized advertising. You can opt-out of targeted advertising:

• Facebook
• Google
• Digital Advertising Alliance Exit

8. Do Not Track Mechanism

We currently do not alter our data collection practices when a browser sends a “Do Not Track” signal.

IX. Privacy of Minors

This website is not intended for individuals under the age of 18. If you are a parent and discover that your child has provided information, please contact us to have it deleted.

10. Data Retention Period

We only retain your information for as long as reasonably necessary to fulfill the purposes for which you requested it. Certain order-related information is retained for record-keeping and audit purposes.

11. Data Deletion Request

You have the right to request the deletion of your personal data. You can make this request by:

• Send email to [email protected], please indicate "Data Deletion Request" in the email title.
• Call the customer service hotline:+1 (657) 522-0777.

We will verify your identity and permanently delete your data within 30 days of receiving your request, unless we are required or permitted to retain it by law.