Privacy Policy

Welcome to pickupway.com (the "Website"). This Privacy Policy explains how we collect, use, store and protect your personal information and what rights you have in relation to it.

Information We Collect

When you visit this website or place an order, make an appointment, etc., we may collect the following information:

  • Device Information: This includes browser type, IP address, time zone, operating system, device type, etc.
  • Cookies information：Used to identify users and improve experience, for more information, please visit www.allaboutcookies.org.
  • Browsing History: Including the pages you viewed, search keywords, access paths, stay time, etc.
  • Order/Form Information: Including name, contact number, email address, pick-up and delivery location and time, etc.

Using Technology

We use the following technologies to automatically collect data:

  • Cookies: Used to store small data files to identify users and preferences.
  • Log files: Record website activities, such as access time, IP, etc.
  • Pixel Tags/Web Beacons: Track usage and conversion effects.

Purpose of use of information

We collect your personal information for the following purposes:

  • Providing and optimizing our transfer services.
  • Identify potential risks and prevent fraud.
  • Analyze user behavior to improve website performance.
  • Carry out marketing activities such as personalized advertising, SMS/email promotion, etc.

SMS communication

When you submit an order, fill out a form, or provide your mobile phone number on this website, you agree to receive text message notifications from PickupWay. Text messages may include, but are not limited to, order confirmation, driver information, trip reminders, payment status, and important service-related notifications. Text messages may be sent via an automatic dialing system.

Depending on your mobile phone carrier, text message and data charges may apply. We are not responsible for delayed, missed or undelivered text messages due to carrier, network failure, device problems, etc.

You can unsubscribe at any time by replying "STOP" to unsubscribe, or "HELP" to get help. You can also email [email protected] Contact us to cancel your subscription or get support.

It is the user's responsibility to ensure that the mobile phone number provided is accurate and belongs to the user. The SMS notification service is only used for service communication and not for advertising and marketing. We will not sell, rent or provide your mobile phone number to any third party for marketing purposes. We will only share information with third-party service providers that provide SMS services to the extent necessary to ensure smooth notification.

Information Sharing

We may share information with the following third parties:

  • Payment Processing: Such as Braintree Payments to process payment information.
  • Analysis tools: Such as Google Analytics, used to analyze visit behavior (for more information, please visit Google Privacy Policy).
  • Legal Compliance: Such as responding to court orders, law enforcement requests.

Behavioral Advertising and Opting Out

We may use your information to display personalized advertising. You can opt-out of targeted advertising:

Do Not Track Mechanism

We currently do not alter our data collection practices when a browser sends a “Do Not Track” signal.

Privacy of Minors

This website is not intended for individuals under the age of 18. If you are a parent and discover that your child has provided information, please contact us to have it deleted.

Data Retention Period

We only retain your information for a reasonable period of time to fulfill the purpose. Certain order-related information is retained for record-keeping and audit purposes.